The reservation of the contracted service is subject to the delivery of the personal identification (DNI/NIE/PASSPORT/ID) by the holder of the navigation license, to the delivery of the navigation license and to the signing of the contract of the JETSKI /Boat on the day of delivery of the good.
Modification or Cancellation of the Reservation
Modifications in the parameters of the Reservation and / or cancellations by the lessee of the JET SKI / Boat with a term of less than 7 days of the contracted service will not be allowed. If the tenant modifies the parameters of the Reservation and / or cancels the contracted service within a period of less than 7 days of the contracted service, he will be obliged to pay 100% of the total value of the rental rate, even if he does not enjoy of the JET SKI / hired boat.
We include in this established period of modification or cancellation of the reservation in a period of less than 7 days the circumstances that may be even force majeure (illness, flight loss, flight cancellation, theft at home, etc …)
Cancellation policy in case of bad weather
Before entering the subject, it must be explained that meteorology is not an exact science, especially in spring or late summer, so we will not be able to make a final decision until 24 hours before the start of the contracted service.
If the weather conditions are adverse and prevent us from carrying out the contracted service of our JET SKI / Boats, we will act as follows:
We will look for an alternative date within the same current year of the reservation, always subject to our availability.
The change of date or time does not imply any reduction in the rate or conditions of the contracted service.
What do we consider adverse weather conditions?
Adverse weather conditions are those that either prevent the Jet Ski / Boat from leaving the base port or cause the excursion to not be carried out with full guarantees of safety and comfort for our clients. We wish you to spend an unforgettable day on board, but unforgettable “for good”, not “for bad.”
Examples of adverse weather conditions:
Forecast of strong waves, with wave height greater than 1.5 meters in the area where the boat excursion takes place.
Strong wind forecast with speeds over 25 knots.
Intense rain forecast for a period greater than 20% of the total duration of the excursion.
Examples of meteorological conditions that are NOT adverse for navigation
It is expected that it will be cloudy or there is little sun.
There is the possibility of light rains during a period of less than 20% of the total excursion.
We are cold because we have not read the instructions and we have not brought warm clothes.
Refund of the total of the deposits paid:
If weather conditions prevent the contracted service from being carried out and we cannot find an alternative date, the total of the amounts paid in advance will be returned. The return will be made within 48 hours, by bank transfer to the account indicated by the client.
Marbella Jet Center, S.L.